Help & support
Having trouble preparing a photo? Start with these answers, or contact us for help.
Back to the toolA photo will not open
Use a JPG, PNG, or WebP file no larger than 20 MB or 40 megapixels. HEIC, SVG, PDF, and GIF are not supported. Try exporting a JPG from your gallery application.
If a file is damaged or cannot be read, try another. A photo you already opened remains available if its replacement fails.
The result looks blurry or too close
Use a higher-resolution original and reduce zoom. Reset crop restores the initial frame. Landscape photos are cropped at the sides to fit a portrait 3:4 frame.
A download is missing or a KB limit fails
Check your Downloads folder or the browser download menu. The filename is foto-3x4.jpg. Your browser may ask where to save it.
If a file limit cannot be reached, increase it or leave the field empty. If your browser blocks downloads, check the site download permission and try again.
Get in touch
Email contact@fototepat.com with a short explanation. Do not attach personal photos or identity documents.
- Your browser and device.
- The steps before the problem occurred.
- The error message you saw and whether another file has the same issue.